Portal Help

The information on this page only applies to pupils and staff

Changes to Pupil Email (Office 365)

You can access your email via a browser by visiting https://outlook.office.com

Expired passwords

Your school password expires every 180 days. If this happens during term time you will automatically be prompted to set a new secure password, but if it expires during the holidays you will need to take the following steps:

  1. Go to https://office.com and click "Sign in" on the top-right
  2. Login with your email and password
  3. When prompted enter a new secure password (must be at least 8 characters, contain a capital letter, number/symbol and cannot contain your first or last name)

Remember to update the password setting in any connected apps (e.g. the Outlook app on your phone)

Forgotten passwords

by email (pupils only)

  1. Send an email to ITServicesThis email address is being protected from spambots. You need JavaScript enabled to view it. (subject: Password reset request)
  2. The email must include your full name, current tutor group and a contact phone number. We will use this information to verify and confirm your identity.

by telephone (staff and pupils)

  1. Call our IT Helpdesk on 0203 680 6350 (8:30-16:30 Mon-Fri during holidays)
  2. Our IT Staff will reset your password once you have successfully confirmed your identity and answered any security questions.